Keeping your T3 iron or dryer in good condition will help you avoid customer service issues. We encourage the following care of your T3 tool:
How to Clean a T3 Dryer
- The T3 Bespoke Labs Featherweight and Evolution require a SoftAire™ filter to be installed. Install the SoftAire™ filter into the filter cap of your item before use. For filter requests or questions, please email info@t3micro.com.
- Keep your filter clean of debris and hair. To clean you filter please: remove the filter from the dryer, rinse under cold water, and dry completely before inserting the filter back into the dryer.
- For any other models not listed above, such as the PRO.Dryer, filter maintenance is not necessary.
How to Clean a T3 Iron
- To clean your T3 iron, please make sure the appliance is switched off and unplugged. Take a dry cloth and lightly rub the outside of the item and ceramic plates using very conservative amounts of rubbing alcohol.
General Use
- Do not twist the cord or wrap the cord around the item. Excessive heat from the item or physical strain may cause irreparable damage to the cord.
- Do not leave your T3 unattended while in use. Please turn off and unplug your T3 when not in use.
- If you have a T3 dryer that turns off unexpectedly, press the red "Reset" button on the plug. If the problem persists please see the FAQ section below for information to contact the customer service department.
- Do not remove the silver barcode attached to the cord of your T3 item. Should you need to take advantage of your item's warranty the silver barcode will be necessary.
International Use
- Do not use your T3 overseas. Most T3 items are designed for North American plugs and operate using 110v only. Voltage converters will damage your T3 item.
- Only the Overnight Travel Dryer is dual voltage and can be used outside North America using a plug adaptor. Please set the Voltage Screw on the dryer's handles to the required voltage for international travel.
Warranty Information
- We are so confident in the quality and performance of our tools, that we offer varying levels of warranty. We encourage all of our customers to register their T3 online or via mail upon purchase to ensure a speedy replacement product should it be necessary. - The Bespoke collection includes a four-year warranty. (This included the Bespoke ColorLock Collection) - The PRO collection includes a two-year warranty.
- Click here to register your warranty
Q: "What should I do if my T3 is no longer working properly?"
Q: "I sent in an item for replacement for warranty. When should I expect to receive my replacement?"
Q: "I have emailed info@t3micro.com more than once with no response."
Q: "The red light on my item is blinking, what does this mean?"
Q: "What is the difference between the Bespoke and PRO collection?"
Q: "What should I do if my T3 is no longer working properly?"
A: Please email info@t3micro.com and provide the following information:
- Name, address, and phone number where you can be reached.
- Where and when your T3 was originally purchased?
- What issues you are experiencing with your T3.
- The products serial number located on the cord.
- Also, please obtain your original sales receipt or a bank/credit card statement for warranty purposes.
Q: "I sent in an item for replacement for warranty. When should I expect to receive my replacement?"
A: The warranty replacement process can take up to 3 weeks. If the process has taken more than 3 weeks please email info@t3micro.com with the following information:
- Your name as well as the name on the shipping and handling check if applicable
- Your address
- The date you shipped your item.
- If applicable, send the tracking number of your shipped item.
Q: "I have emailed info@t3micro.com more than once with no response."
A: T3 tries to answer all emails within 1 buisness day. Please check your bulk, junk, or spam email folder as sometimes emails can be routed there. If you do not receive a response to your email, please call (866) 376-8880.
Q: "The red light on my item is blinking, what does this mean?"
A: For Bespoke items, the light will blink while the iron is heating up and remain solid when at the desired temperature.
For PRO items, the light will remain solid while heating up and blink when at the desired temperature.
For Glow items, the light will remain solid while heating up, blink when at the desired temperature, and the light will be off when the iron is cooling down.
Q: "What is the difference between the Bespoke and PRO collection?"
A: T3 is known for its award-winning professional styling tools. If there is one thing that T3 tools have in common: it's our Flawless™ Tourmaline technology that revolutionized hair styling with its faster drying times, elimination of frizz and reduction in damage caused to hair during styling. The secret is in......shiny, sleek results.
T3's Bespoke Collection of professional tools is our premium, most advanced collection featuring our most sophisticated and cutting-edge technology and design. These products also feature unique, customized componentry such as our softAire™ technology filter system, SmartPipes™ digital heating system and instant heat recovery, precision-engineered plates and our proprietary motors that are long-lasting, powerful, quiet and lightweight. Bespoke products carry a four-year warranty to ensure their performance meets the standards of our most demanding professionals and their discerning clients.
Our PRO Collection is our standard line of professional styling tools that are as pretty as they are powerful. All PRO products feature our Flawless™ Tourmaline technology and the results T3 customers have come to expect from our products. PRO Dryers sound and feel a bit more like a conventional dryer but with the advantages of our revolutionary Tourmaline technology. The 1800W dryer dries hair nearly twice as fast, while delivering less frizz and better conditioned, truly salon fabulous results. PRO irons feature our precision-engineered plates, fast heat up, 5 times per second heat recovery and a professional, 10 ft length cord. PRO products carry a two-year warranty.
All other questions may be submitted to info@t3micro.com and will be answered accordingly.
If your questions were not answered above, and you would like to speak with a Customer Service Representative, please call toll free *(866) 376-8880. Please note that due to the popularity of T3 Micro and increased call volume, you may be prompted to leave a voicemail. In that case a Customer Service Representative will answer your call in the order which they are received. Please leave a detailed message with your name and return phone number clearly audible.
