How to Care for a T3 Tool
Keeping your T3 iron or dryer in good condition will help you avoid customer service issues. We encourage the following care of your T3 tool:
HOW TO CLEAN YOUR T3 DRYER
- The T3 Featherweight and Evolution require a SoftAire™ filter to be installed. Please be sure to check that the SoftAire™ filter is installed in the filter cap of your item before use. For filter requests or questions, please email info@T3micro.com.
- Keep your filter clean of debris and hair. To clean you filter, remove the filter from the dryer, rinse under cold water, and dry completely before inserting the filter back into the dryer.
- PRO.Dryer filter maintenance is not necessary.
HOW TO CLEAN YOUR T3 IRON
- Please make sure the appliance is switched off and unplugged.
- Take a dry cloth and lightly rub the outside of the item and ceramic plates using very conservative amounts of rubbing alcohol.
Troubleshooting
GENERAL USE
- Do not twist the cord or wrap the cord around the item. Excessive heat from the item or physical strain may cause irreparable damage to the cord.
- Do not leave your T3 tool unattended while in use. Please turn off and unplug your T3 tool when not in use.
- If you have a T3 hair dryer that turns off unexpectedly, press the red "Reset" button on the plug. If the problem persists please see the HairCare FAQ section below for information to contact the customer service department.
INTERNATIONAL USE
- Most T3 items can't be used overseas. They are designed for North American plugs and operate using 110v only.
- T3 SinglePass and ManeTamer tools can be used overseas with a plug adaptor.
- T3 Featherweight Journey can also be used overseas with a plug adaptor but remember to set the dryer to the correct voltage.
- Voltage converters will damage your T3 item.
WARRANTY INFORMATION
Customer Service FAQs
Q: "What should I do if my T3 is no longer working properly?"
Q: "I sent in an item for replacement for warranty. When should I expect to receive my replacement?"
Q: "I have emailed info@t3micro.com more than once with no response."
Product FAQs
Q: "The red light on my item is blinking, what does this mean?"
Q: "What is the difference between the Bespoke and PRO. collection?"
Customer Service FAQs
Q: "What should I do if my T3 is no longer working properly?"
A: Please email info@t3micro.com and provide the following information:
- Name, address, and phone number where you can be reached.
- Where and when your T3 was originally purchased?
- What issues you are experiencing with your T3.
- Also, please obtain your original sales receipt or a bank/credit card statement for warranty purposes.
Q: "I sent in an item for replacement for warranty. When should I expect to receive my replacement?"
A: The warranty replacement process can take up to 3 weeks. If the process has taken more than 3 weeks please email info@T3micro.com with the following information:
- Your name as well as the name on the shipping and handling check if applicable.
- Your address.
- The date you shipped your item.
- If applicable, send the tracking number of your shipped item.
Q: "I have emailed info@t3micro.com more than once with no response."
A: T3 tries to answer all emails within 1 business day. Please check your bulk, junk, or spam email folder as sometimes emails can be routed there. If you do not receive a response to your email, please call (866) 376-8880.
Product FAQs
Q: "The red light on my item is blinking, what does this mean?"
A: On most T3 styling irons the light will blink while the styling iron is heating up and remain solid when at the desired temperature.
For the Volumize, PRO.Straighten and Glow styling irons, the light will remain solid while heating up and blink when at the desired temperature. The light will be off when the iron is cooling down.
Q: "What is the difference between the Bespoke and PRO collection?"
A: T3's Bespoke Collection of professional tools is our premium, most advanced collection featuring our most sophisticated and cutting-edge design. These tools feature our most unique, innovative technologies such as Tourmaline SoftAire™ for up to 70% faster drying and Tourmaline SinglePass™ that delivers the perfect amount of heat for your hair type.
Our PRO. Collection is our standard line of professional styling tools that are as pretty as they are powerful. All PRO. products feature our Tourmaline technology and the results T3 customers have come to expect from our products. PRO. Dryers sound and feel a bit more like a conventional dryer but with the advantages of our revolutionary Tourmaline technology. The 1800W dryer dries hair nearly twice as fast, while delivering less frizz and better conditioned, truly salon fabulous results. PRO irons feature our precision-engineered plates, fast heat up, 5 times per second heat recovery and a professional, 9 ft length cord.
Any other questions may be submitted to info@T3micro.com and will be answered accordingly.
If your questions were not answered above, and you would like to speak with a HairCare Customer Service Representative, please call toll free *(866) 376-8880. Please note that due to the popularity of T3 Micro and increased call volume, you may be prompted to leave a voicemail. In that case a HairCare Customer Service Representative will answer your call in the order which they are received. Please leave a detailed message with your name and return phone number clearly audible.
