Affirm Financing
Q: What is Affirm?
A:

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers real-time financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments.

Q: How do I apply for financing with Affirm?
A:

Select Pay with Affirm at checkout. Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout. To ensure that you’re the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code. Enter the authorization code into the application form.
Within a few seconds, Affirm will provide you with a credit decision. If approved, Affirm will display the amount of the loan you are approved for, several monthly repayment plan options to choose from, and the interest rate. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
If you would like to accept Affirm’s financing offer, choose one of the options, click “Confirm Loan” and you’re done.

Q: What happens if I pay with Affirm and then return my order?
A:

A refund will post to your Affirm account once we process your return. In the event that you return only part of your order, the amount of the merchandise that you returned and applicable taxes and fees will be refunded to your Affirm account. You will be responsible for paying off the remainder of your Affirm loan. If you have already made loan payments or a down payment, Affirm will issue you a refund credit to the bank account or debit card that you used to make the payments. You should see a refund credit within 3 to 10 business days, depending on your bank’s processing time. Please note that orders paid for using Affirm cannot be refunded in site credit.

Q: How do I make payments on an order that I paid with Affirm?
A:

Payments on your Affirm loan are made directly to Affirm. Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is due and the due date. You can also sign up for autopay so you don’t risk missing a payment.

Q: Who do I contact about questions or disputes related to my Affirm application or loan?
A:

Please contact Affirm via email at help@affirm.com. Your account at affirm.com/pay also allows you to reach out to Affirm directly and provides a toll-free number to call Affirm's Customer Care team.

Q: Where can I find out more information about Affirm?
A:

For more information about Affirm and answers to frequently asked questions, please visit affirm.com/faqs.

Q: Why can't customers outside the US pay with Affirm?
A:

At this time, Affirm is available only to shoppers residing in the United States. Affirm hopes to expand its services to customers outside the U.S. in the future.

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