Q:
What is an Extend® Protection Plan?
A:
An Extend® Protection Plan provides warranty coverage beyond the 2-year T3 manufacturer’s limited product warranty. The Extend® Protection Plan begins when the T3 manufacturer’s warranty ends. The plan protects against mechanical or electrical breakdown, but does not cover accidental damage.
Q:
How can I purchase an Extend® Protection Plan?
A:
A protection plan can be purchased on T3micro.com at the time of product purchase. Once an item is added to your cart, you will receive a pop-up that allows you to select 1-year, 2-year or 3-year coverage for the product you are purchasing. Unfortunately, protection plans are not available to purchase for Gift Sets.
Q:
How many times can I use the Extend® Protection Plan?
A:
The Extend® Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective.
Q:
What are the benefits of an Extend® Protection Plan?
A:
Extend® provides peace of mind and financial protection should there be a mechanical or electrical breakdown with your product even after the T3 manufacturer’s limited product warranty ends. Extend® is a reliable service that makes purchasing and filing claims on protection plans simple through an easy online portal and customer experience team.
Q:
What do I need when I need to utilize my Extend® Protection Plan?
A:
Please have your contract ID or email address handy in order to file a claim through the Extend® Customer Claims Portal or by contacting Extend’s® Customer Care Team at 877-248-7707.
Q:
If a product covered by Extend® is replaced under the MFR warranty, does the Extend® plan cover the new product?
A:
Yes, the replacement product will continue to be covered under Extend’s® protection plan.
Q:
Where do I find my Extend® contract ID?
A:
You will receive an email after your purchase with your contract ID, warranty term length, coverage dates and product name. Please contact the Extend® Customer Care Team if you do not receive this email at WarrantyOps@Extend.com. You can contact Extend® through the Customer Portal or at 877-248-7707.
Q:
What is the process to file a claim under an Extend® Protection Plan?
A:
Extend® makes it easy to file a claim either through the call center at 877-248-7707 or the online Customer Portal. Simply follow the steps below.
- Provide a contract ID, email address, or another piece of identifying information to Extend®
- Once the claim is approved, a shipping label is generated to ship back the broken product
- Once the shipping label is scanned, a replacement product will be shipped to you
Q:
If I experience any complications during the Claims process, what do I do?
A:
The Customer can contact the Extend® Customer Care Team in the Extend® Claims Portal or via phone at 877-248-7707.
Q:
Can I cancel my Extend® Protection Plan?
A:
Yes, you can cancel your Extend® coverage at any time while still under the T3 manufacturer’s warranty, by contacting T3 Customer Service at support@t3micro.com.
Q:
When the customer cancels their Extend® plan, what is the refund policy?
A:
If you cancel your product protection plan when the product is still under the T3 manufacturer warranty, you will receive a full refund.
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