Q: Can I cancel my order?

Because we want to get your T3 tools to you ASAP, we are unable to cancel or make changes to an order once it has been submitted. If you aren’t completely satisfied with your T3 product, don’t worry. We offer free returns within 30 days of purchase for a full refund.

Q: I am having trouble with my credit card information for my online order.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is still received, please contact us at (866) 376-8880 or contact your financial institution for further assistance.

Q: How do I know if ordering online is secure?

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information. When you enter your personal information on our website, we use encryption technology to protect your information as it is transmitted to us.

If for any reason you are not comfortable shopping online, please feel free to place your order with us directly by calling (866) 376-8880.

Q: How can I track the status of my order?

After you place an order, you will receive an order confirmation email containing the details of your order. You may also access this information in your T3 account dashboard. Log in to your account here to access this information. When your order ships, you will receive a secondary email notice with your tracking number and a link to view this information online. If you have any other inquiries, please contact us at (866) 376-8880 or support@t3micro.com.

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