General Questions
Q: What is Tourmaline and what are the benefits?
A:

Tourmaline is known as the "electric stone" because, when heated, it emits negative ions and healthy infrared heat. Negative ions reduce static and seal the cuticle which, in turn, helps to diminish frizz, smooth locks and enhance shine.

Q: Can my T3 product be used internationally?
A:

T3 products are designed for use in the United States and Canada. For the travel convenience of our local consumers, certain products may also be used outside of the U.S. and Canada with the proper adapter. Please review the product detail page for your specific product for more information.

Q: Are T3 diffusers universal?
A:

No, not all T3 diffusers are universal. Please check the specific product details for your dryer or diffuser to ensure that they will work together.

Q: Why are some of my favorite products no longer offered on your website?
A:

We consistently strive to offer our customers the newest innovations and most cutting-edge technology by introducing new products. As a result, we need to discontinue some older products in our assortment. We hope that you will try one of our newest products and achieve even greater results. If you have additional questions on our product offering, please contact us at (866) 376-8880 or support@t3micro.com.

Q: My product isn't working properly. What should I do?
A:

Please visit our Warranty Information page to ensure that your specific product meets the warranty claim requirements. Click here to learn about our warranty. If your item falls under the warranty requirements, please file a claim and we will respond to your inquiry within 72 hours. Click here to file a claim.

Q: Do you sell E-Gift Cards?
A:

We do not offer E-Gift Cards at this time.                                                                                              

Q: How do I know I am purchasing from an authorized retailer?
A:

To ensure that you purchase your T3 tool from an authorized retailer, please click here to see a list of our authorized retail partners and unauthorized resellers.

Q: What are your Customer Service hours of operation?
A:

Our consumer service department is available to assist you Monday-Friday, 7:30am - 4pm PST.
Please expect a delay in response time during holidays observed:
Day after New Year's Day - January 2
Martin Luther King Jr Day - January 16
Presidents' Day - February 20
Memorial Day - May 29
Day before Independence Day - July 3
Independence Day - July 4
Labor Day - September 4
Columbus Day - October 9
Thanksgiving Day - November 23
Day after Thanksgiving Day - November 24
Christmas Day - December 25
Day after Christmas Day - December 26

Q: I have submitted an email inquiry and haven't received a response.
A:

Due to a high volume of inquiries, please allow up to 2 business days to receive a response, and be sure to check your junk mailbox. If you are still awaiting a response, please contact us at (866) 376-8880.

Q: I sent in my product for a replacement and haven't received it yet.
A:

Depending on your location it may take up to 3 weeks to receive a replacement after we receive and evaluate your product. If you still have not received your product after this waiting period, please contact us at (866) 376-8880.

Did we answer your question? If not, please contact us.
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