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We offer free returns within 30 days of purchase for a full refund. Products must be returned in new condition. We are unable to accept returns on products that have been damaged as a result of misuse. We do not accept returns on replacement parts. We do not process product exchanges. We do not accept returns on orders that exceed the 30-day return policy. If your order exceeds the 30-day return policy and you are not satisfied with your purchase, please email us at email@example.com.
For all US orders placed prior to August 1, 2019, please email us directly at firstname.lastname@example.org to initiate and process your return. Include your full name, phone number, order number, product to return, quantity to return and reason for return.
For all US orders placed after August 1, 2019, please follow the instructions below:
1. Complete the Return Form provided with your order.
2. Place your items(s) and completed Return Form in a secure package, and tape the shipping box securely. If multiple products are being returned, please keep the products separated and in the original product packaging. Please do not combine accessory items in tool boxes. Accessory items need to be individually checked in and approved to ensure completion of return and a full refund. All non T3 items will be discarded. T3 is neither liable nor responsible for the return of non T3 items.
3. Remove or cover the original shipping label and attach the prepaid UPS return label to the shipping box.
4. Drop the box off at any authorized UPS Shipping Center.
Prepaid return labels are only provided for US orders. You will not be charged shipping and handling fees if you use our pre-paid return shipping label. We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. If you no longer have your return form or prepaid return label, please email us at email@example.com for assistance.
Please allow approximately 1-2 weeks for return processing. You will receive a refund notification via email when your return has been processed. Once processed, please allow 3-5 business days for the refund to apply to your original form of payment.
For all Canadian orders, please email us directly at firstname.lastname@example.org to initiate and process your return. Include your full name, phone number, order number, product to return, quantity to return and reason for return.
If you are experiencing an issue with your product and would like to obtain service under warranty, please submit a warranty claim. Our Customer Service team will respond to your request within two business days.